Complaints Procedure

If you have a complaint regarding the charity, please send an email to

What will happen next?

  1. We will record and maintain the details of your feedback.
  2. We will acknowledge your feedback within two working days of receiving it.
  3. All complaints will be escalated to the Trustees to investigate.
  4. The Trustees will assess if there is organisational learning or if the complaint needs to be escalated.
  5. We will be open with our findings to all and endeavour to complete the investigation within 4 weeks.